What is the difference between AI agents and RPA?
RPA automates fixed workflows: click A, input B, check C. The process must be entirely predictable. An AI agent, on the other hand, plans its own solution path. It interprets content, reacts to unexpected situations, and uses tools flexibly.
RPA works like a macro, an agent like a case worker. In practice, both complement each other: agents can call RPA bots as a tool when a substep is rule-based.
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