What is the combined ratio and why does it matter?

The combined ratio is the key profitability metric for an insurance company. It compares total expenditure on claims and administration to premium income. A combined ratio below 100 percent means the insurer operates profitably.

AI-driven claims management improves the combined ratio on multiple levels: more precise predictions reduce unnecessary appraisal costs, automated routing lowers processing costs, and more consistent settlement avoids excessive payouts.

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