What is the difference between AI and automation?
Automation follows fixed rules: if A, then B. AI, on the other hand, recognizes patterns in data and makes decisions that cannot be fully captured in rules.
In practice, many supposed AI use cases turn out to be automation tasks — such as email routing or form validation. The distinction matters because automation is faster, cheaper, and easier to maintain.
AI pays off where patterns are complex, data is unstructured, or decisions are non-deterministic.
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