How can a RAG system relieve pressure on customer service?
At RATIONAL, the ChefLine answered telephone questions about professional kitchen appliances and recipes. A service that was heavily dependent on the experiential knowledge of individual employees.
The RAG system now handles part of these tasks: it searches RATIONAL's entire knowledge base, including operating manuals, recipes, and service documentation, and formulates well-founded answers in natural language.
Recurring standard inquiries are answered directly by the AI assistant. More complex cases continue to go to the service team. This provides targeted relief for qualified employees, who can focus on demanding issues.
Ready when you are
Zukunft beginnt, wenn menschliche Intelligenz künstliche Intelligenz entwickelt. Der erste Schritt ist nur ein Klick.
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